Questions & Answers · 19 entries

Frequently asked questions

Five buckets. Every question we've gotten more than twice, in the shortest honest words we could find. If yours isn't here, the bottom of this page is a real email address.

Purchase.

5 questions
How much is it?+
$49 USD, one-time. No subscription, no tiers. You pay once and you own the current kit plus all future updates.
What payment methods do you accept?+
Stripe handles checkout. All major cards, Apple Pay, Google Pay, and Link.
Is there a team license?+
Each license is for one person. If a teammate needs access, grab another license — they fund the next batch of runbooks.
Do you offer refunds?+
Yes. 14 days, no questions. If the kit didn't earn its $49, email us and we'll send it back.
Do you ship invoices for businesses?+
Stripe generates a real invoice with your company name and VAT details. You can also edit invoice info from the link in your purchase email.

Setup.

4 questions
How long does setup take?+
Most folks ship their first agent in 2–4 hours. The runbook itself is a five-minute read; wiring tools (CRM webhooks, SMS providers) is the bulk of the time.
Do I need to be a developer?+
No. The runbooks are step-by-step playbooks with copy-paste prompts. If you can connect Zapier or Make, you can ship one of these.
Where do the agents actually run?+
On whatever agent runtime you already use — OpenClaw, Claude, OpenAI, or your own. The runbooks are framework-agnostic Markdown.
Do you offer onboarding?+
Yes — see the White-glove install option on the home page. We come in, install on your stack, write tailored runbooks, and train your team.

Technical.

4 questions
What does AGENTS.md / TOOLS.md / HEARTBEAT.md mean?+
AGENTS.md is the prompt + workflow for the agent. TOOLS.md describes the integrations it touches. HEARTBEAT.md is a rolling log it writes to. The three together are a complete operator's manual.
Can I edit the files?+
Please do. The kit is a starting line. We fork our own templates all the time — every business is a little different.
Does the Builder require internet access?+
The Builder runs in your browser. No data leaves your machine unless you choose to download the generated files.
Is the kit open source?+
Not yet. The runbooks are a paid product right now; the templates may eventually go MIT but for now they fund continued work.

Updates.

3 questions
How often do updates ship?+
We aim for a small update each month and a bigger pack drop each quarter. The Spring 2026 release added three new SMB runbooks.
How do I get updates?+
Same email you bought with — log into the member area, hit download. The files have version stamps so you can diff them against your own.
Will the price go up?+
Probably. Current buyers are locked in at $49 forever. If we raise the price, your license still covers all future updates.

Support.

3 questions
What if I get stuck during setup?+
Email support@clawempire.com. Real humans, usually a same-day reply, and we love seeing what people are building.
Can I request a runbook?+
Yes — open the suggestions thread in the member area, or just email us. Patterns that come up two or three times tend to make the next pack.
What if an integration changes?+
We update templates when major providers (Twilio, Stripe, Gmail) change their APIs. You'll get the new file with a release note explaining what shifted.

Still have questions?

We answer every email. Usually same day. Slap your question into the box on the right — there's a real person on the other end.

Email · we reply within a business day

support@clawempire

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