Scenario
Where this agent fits.
A small team has more tickets than attention, and important customer pain can hide inside routine requests. The assistant creates order before the queue becomes noisy.
Run walkthrough
What the supervised run does.
- Classify new tickets by urgency, account tier, sentiment, product area, and likely owner.
- Search docs, prior tickets, and known issues before drafting a response.
- Group duplicates and surface possible incidents with evidence links.
- Prepare engineering tasks only when reproduction steps and impact are clear.
Approval gates
Where the assistant stops.
- Sending customer replies
- Issuing refunds or account changes
- Declaring incidents
- Opening engineering work from weak evidence